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          1. News

            News

            Create a better calling experience with VoIP

            Concerned about how to make experiences better for your customers? Businesses that use voice over internet protocol (VoIP) phone systems can help to improve customer experiences. From offering better sales and service to support assistance, VoIP phones are optimized to help meet customer demand.

            Call your customers and prospects directly from the newlync platform with newlync VoIP software. Get crystal-clear call quality and take advantage of features like call logging and analytics.

            Recorded calls are automatically logged on contact records in the newlync, so your team will always have the context they need to provide the best experience for your customers.

            VoIP (Voice over IP) uses the Internet to make telephone calls. The overwhelming benefit is that it does this at a very low cost! Calling over IP means you can call any telephone and any telephone can call you, regardless of the equipment or network of the other phone.

            By digitising your telephone, you are now able to enjoy many other benefits such as voicemails sent via email, multiple lines, call forwarding, call transfer, music on hold and conference calling. Additionally, if you are a business in need of a PBX system then getting an IP PBX is one step up. By making use of Internet Protocol connectivity you will be also be able to provide additional audio, video or instant messaging communication.

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